INDIANAPOLIS, IN - Shell Oil Products US, marketer of the No. 1-selling gasoline brand in the United States, has honored Thomas Investments, Inc., of Beattyville, KY, with an award for the top image and CVP for the state of Kentucky for the third straight year. "Go Further" recognizes Shell wholesalers who consistently provide an exceptional customer experience at their Shell-branded service stations and deliver on the company's promise to its customers - those who go further to help drivers make the most of their time and money. Michael Thomas and Logan Thomas, Jr. of Thomas Investments, Inc. accepted the award during ceremonies held at the 2007 M-Pact meeting in Indianapolis in April.
"This award recognizes Shell wholesalers who continually go above and beyond to deliver the high-quality, satisfying experience that Shell customers have come to expect when visiting one of our stations," said Russell Caplan, vice president of retail for Shell Oil Products US. "We are proud of all of our winners as it recognizes their commitment to exceeding customer expectations as set forth by the quality assurance criteria outlined in the company's Customer Value Proposition."
The Shell Customer Value Proposition (CVP) outlines standards of operation designed to make the customer experience more enjoyable, including ensuring that stations are clean, attendants are professional and facilities are well maintained. The awards are distributed annually to wholesalers who consistently adhere the company's brand standards and exceed the CVP standards of operation, which include offering competitive product pricing; maintaining a clean, easily accessible station; and providing friendly customer service.
Shell Oil Products US, a subsidiary of Shell Oil Company, is a leader in the refining, transportation and marketing of fuels, and has a network of nearly 7,500 branded gasoline stations in the Western United States. Shell Oil Company is a 50 percent owner of Motiva Enterprises LLC which refines and markets branded products through 11,000 stations in the Eastern and Southern United States. Shell Oil Company is an affiliate of the Royal Dutch/Shell Group of Companies (NYSE: RD/SC). For more information please visit www.shell.com.
